Support

How can we help?

Change the name in my account profile

  1. Log into your Enigma account
  2. In the upper right corner, click the profile menu icon and select Account
  3. In the Personal Info section, enter the new name in the Full Name field (there’s no need to re-enter your email address)
  4. Click Update Information

Change my password

If you know your existing password and want to change it, you can do so in the Account section of the dashboard.

  1. Log into your Enigma account.
  2. In the upper right corner, click the profile menu icon and select Account.
  3. Click Change Password.
  4. Enter your old password and a new password that meets the security requirements.
  5. Click Change Password.

If you have forgotten your Enigma password, make sure you are logged out of your account then reset your password here.

Change my email address

  1. Log into your Enigma account.
  2. In the upper right corner, click the profile menu icon and select Account.
  3. Enter the new email address in the Email Address field and click Update Information.
  4. Check the new email address for an email with a confirmation code.
  5. Click the link in the email, and enter the code when requested.
  6. Use the new email address to log in moving forward.

Close my account

To close your account please contact support@enigma.com or fill out the form below.

See when my account has hit the API usage limit

  • You can view your API usage in the Console dashboard in the API Usage section.
  • You’ll also receive a code 429 error in your API call that says: {"message":"Limit Exceeded"}

Upgrade my account

Free trial API access is capped at 100 monthly calls. To make more than 100 calls, add valid payment information to your account (at this time, we only accept credit cards).

Once you’ve added your payment information, you’ll be able to make unlimited calls on a pay-per-use basis. Your first 100 calls each month are always free and registered users have unlimited access to Enigma’s free products.

Add payment information

  1. Log into your Enigma account.
  2. Click Upgrade from your homepage or click Admin in the lower left corner and select Payment Details.
  3. Enter the payment information for a valid credit card. At this time, we can only accept credit cards.
  4. Click to submit the payment information and confirm the upgrade.

How billing works

Users are charged on the first of each month for the total API calls made during the previous billing cycle. The first 100 calls each month are always free and registered users have unlimited access to Enigma’s free API products for no cost.

We’ll send an itemized receipt to the email associated with your account. To view the billing history with all of your past receipts, click Admin in the lower right corner of the Console and select Invoices.

Learn more about available datasets and attributes

The Enigma API provides access to our linked data asset of more than 30 million businesses. Discover more about our data sources and the data attributes we provide.

Learn more about match and verification rates

  • The Enigma Verify API provides match scores and verification scores.
  • A match score measures the closeness of your API inputs to the company as it is represented in our data sets. The inputs require at least two of the following: person name, company name, and company address.
  • A verification score is our measure of the company's authenticity as a real and active business. This score is calculated based on four measures: data freshness (timeliness of business' appearance in our data sets), data footprint (extent to which the business appears in many sources), source quality (appearance of the business in the most trusted and accurate sources), the business' activity (active, inactive, or N/A).

Reporting security incidents

If you suspect a security issue or anyone in your organization's Enigma account may have been compromised, please contact Enigma support at security@enigma.com.

If you are a security researcher who has potentially discovered a security weakness or vulnerability in Enigma's systems, please send an email to security@enigma.com with information and we will provide information on secure responsible disclosure.

Also feel free to e-mail us if you have any questions.

Request a sales conversation

To request a call about Enigma API packages and integrations, email contact@enigma.com.

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Other questions? Get in touch.